Customer Satisfaction Survey

Customer Satisfaction Survey

Name of your company *

Which of the following services provided by the Dominica Registry do you use? *

• Vessel/Yacht Registration
• Seafarer Certification
• Vessel Inspection
• Technical
• Statutory
• Inspection
• Corporate

How was your overall customer experience with the Dominica Registry? *

• Excellent
• Very Good
• Good
• Fair/Average
• Poor

How was the responsiveness and response time with regard to your inquiry or delivery of service provided? *

• Excellent
• Very Good
• Good
• Fair/Average
• Poor

Was the staff or representatives of the Dominica Registry knowledgeable, courteous, and professional? *

• Strongly Agree
• Agree
• Disagree

How capable was the staff or representatives of the Dominica Registry in answering your enquiries? *

• Excellent
• Very Good
• Good
• Fair/Average
• Poor

How would you rate the accessibility of information and resources provided on our website? *

• Excellent
• Very Good
• Good
• Fair/Average
• Poor
• I did not use your website to access information or resources

How well did we meet your expectations as a customer? *

• Excellent
• Very Good
• Good
• Fair/Average
• Poor

Would you recommend the Dominica Registry to another shipowner/management company? *

• Yes
• No
• Maybe

Please provide any additional comments or suggestions for improving our services in the box below:

Name

Submit