Customer Satisfaction Survey

Name of your company *

Which of the following services provided by the Dominica Registry do you use? *

Vessel/Yacht Registration
Seafarer Certification
Vessel Inspection
Technical
Statutory
Inspection
Corporate

How was your overall customer experience with the Dominica Registry? *

Excellent
Very Good
Good
Fair/Average
Poor

How was the responsiveness and response time with regard to your inquiry or delivery of service provided? *

Excellent
Very Good
Good
Fair/Average
Poor

Was the staff or representatives of the Dominica Registry knowledgeable, courteous, and professional? *

Strongly Agree
Agree
Disagree

How capable was the staff or representatives of the Dominica Registry in answering your enquiries? *

Excellent
Very Good
Good
Fair/Average
Poor

How would you rate the accessibility of information and resources provided on our website? *

Excellent
Very Good
Good
Fair/Average
Poor
I did not use your website to access information or resources

How well did we meet your expectations as a customer? *

Excellent
Very Good
Good
Fair/Average
Poor

Would you recommend the Dominica Registry to another shipowner/management company? *

Yes
No
Maybe

Please provide any additional comments or suggestions for improving our services in the box below:

Comment

Commonwealth of Dominica Maritime Administration

This material is distributed by the Commonwealth of Dominica Maritime Registry on behalf of the Commonwealth of Dominica. Additional information is available at the Department of Justice, Washington, DC.